Privacy policy

At TYROS CONNECT, we work to offer you the best possible experience through our products and services. In some cases, we need to collect information to achieve this. We care about your privacy and believe we must be transparent about it.

Therefore, and for the purposes of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 (hereinafter, “GDPR”), and Spanish Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (hereinafter, “LSSI”), TYROS CONNECT informs the user that, as the data controller, it will incorporate the personal data provided by users into an automated file.

Our commitment begins by explaining the following:

We collect your data to improve the user experience, based on your interests and needs.
We are transparent about the data we collect and why we collect it.
We aim to provide the best experience possible. Therefore, we will only use your personal data in compliance with regulations, and when required, we will request your consent.
We understand your data belongs to you. If you choose not to authorize us to process it, you can ask us to stop doing so.
Our priority is to ensure your security and handle your data according to European regulations.

If you wish to learn more about how we handle your data, please refer to the sections of this Privacy Policy below:

Who is responsible for processing your personal data?

Identity: TYROS CONNECT

Address: Passeig del Bellresguard, 12

El Masnou (Barcelona), Spain

CIF: B09944570

Email: info@tyros.es

TYROS CONNECT has appointed a Data Protection Officer or internal contact person. If you have any questions about how your personal data is processed, you can contact them at info@tyros.es.

What personal data do we collect?

The personal data you may provide includes:

Full name
Phone number
Address and postal code
Email address
Location
IP address, date and time of access, browser used, and system data of your device.

In some cases, filling out the registration form is mandatory to access and benefit from certain services. Failure to provide the required personal data or to accept this privacy policy will make it impossible to subscribe, register, or participate in promotions requiring personal data.

Why do we process your data?

At TYROS CONNECT, we process the information you provide for the following purposes:

To manage the information you request, as well as any inquiries not covered by the website terms or service contracts.
To carry out commercial actions, maintain the user relationship, and manage services and communications offered through the website.
To conduct promotional activities.
In some cases, to provide information to authorities or third parties for audit purposes, and to process data related to invoices, contracts, or claims from customers or public administrations.

We inform you that the personal data collected as a result of your registration will be included in the Record of Processing Activities (RoPA), where TYROS CONNECT is the owner, updated periodically in compliance with the GDPR.

What is the legal basis for processing your data?

Your data may be processed based on the following legal grounds:

Consent from individuals when subscribing to services via forms, requesting information, or signing up for newsletters/blogs.
Legitimate interest to process customer data for direct marketing actions, and explicit consent for profiling and automated decisions.
Legal obligation to prevent fraud, communicate with authorities, and respond to third-party claims.

How long will we retain your data?

Your data will be processed for as long as necessary to fulfill the purpose for which it was collected (e.g., while the business relationship continues), and to comply with any legal obligations arising from such processing.

Who will your data be shared with?

In some cases, and only when necessary, TYROS CONNECT may share data with third parties. However, your data will never be sold. External service providers (e.g., payment processors or delivery companies) may access your data solely to provide services and will not use it for their own purposes.

TYROS CONNECT ensures the security of your data when shared externally and requires third-party providers to maintain confidentiality and adequate protection. These providers are required to comply with data protection regulations.

In some cases, data may be disclosed to public authorities as required by law—only to the extent necessary.

Where is your data stored?

In general, data is stored within the EU. If data is transferred outside the EU, TYROS CONNECT ensures an adequate level of protection through mechanisms like Binding Corporate Rules (BCRs).

What rights do you have and how can you exercise them?

You may contact us at info@tyros.es to exercise your rights under the GDPR:

Right of access and rectification (Art. 15–16 GDPR; Art. 13–14 LOPDGDD): You may request information about the personal data we hold and correct any inaccuracies.
Right to erasure and to be forgotten (Art. 17 GDPR; Art. 15 LOPDGDD): You can request that your data be deleted when no longer necessary for the original purpose. If you’ve given consent previously, you may withdraw it at any time for future processing.
Right to restrict processing: You can request we limit the processing of your data, in which case we will retain it only for legal claims or defense.
Right to object (Art. 21–22 GDPR; Art. 18 LOPDGDD): You may object to the processing of your data, though TYROS CONNECT may continue processing it under a different legal basis.
Right to data portability (Art. 20 GDPR; Art. 17 LOPDGDD): You can request your data in a commonly used format for transfer to another provider.
Right not to be subject to automated decisions: You may request not to be subject to profiling or automated decisions with significant legal or personal impact.

We may reject requests that require deletion of data required for legal compliance. If you are dissatisfied with how we process your data, you can file a complaint with the data protection authority.

Who is responsible for the accuracy of the data?

The user is solely responsible for the accuracy of the personal data provided, releasing TYROS CONNECT from liability. Users guarantee the truthfulness and authenticity of the information submitted and agree to keep it up to date. TYROS CONNECT reserves the right to terminate any contract if false, incomplete, or outdated data is detected.

TYROS CONNECT is not responsible for information provided by third parties or sourced externally. It reserves the right to update, modify, or delete website content and to restrict or deny access.

The user confirms they are over 14 years old and legally capable of giving consent for data processing.

How do we handle minors’ data?

Our services are generally not directed at minors. If we offer services for children under 14, we will require valid, informed, and explicit consent from their legal guardians, along with ID verification.

For users over 14, data may be processed with their own consent unless legal requirements dictate otherwise.

What security measures do we apply?

TYROS CONNECT adopts legally required data protection measures and implements technical tools to prevent the loss, misuse, or unauthorized access to personal data.

However, users must understand that no internet system is 100% secure. TYROS CONNECT is not liable for issues caused by external attacks, viruses, overloads, or failures unrelated to its systems.

Links to other websites

The website www.tyros.es may contain links to other websites. TYROS CONNECT is not responsible for their privacy policies or content. Users should review the privacy policies of any external sites they visit.

How do we use cookies?

The website and social media accounts of TYROS CONNECT use cookies to optimize and personalize user navigation. Cookies are small data files stored on the user’s device to enhance usability.

Cookie data may be shared with developers but is never linked to personally identifiable information.

If you prefer not to allow cookies, you can configure your browser to block them. For more details, please see our Cookies Policy.

Can this privacy policy change?

Yes, this privacy policy may be updated. We recommend checking it regularly.